I can't add photos to my listing

If you're experiencing difficulties when trying to add photos to your listing on, don't worry. We're here to help you troubleshoot the issue and ensure that you can include images to showcase your item. 

Check File Format and Size:

Ensure that the photos you're trying to upload to your listing meet the requirements. Verify that the file format is supported, you can add .jpg, .jpeg or .heic files up to 10MB.

Clear Browser Cache and Cookies:

Sometimes, browser cache and cookies can cause technical issues when uploading photos. Clearing your browser's cache and cookies can help refresh the website and eliminate any temporary data that might be interfering with the photo upload process. After clearing the cache and cookies, try adding the photos again.

Use a Different Browser or Device:

If you're still unable to add photos, try using a different browser or device. Occasionally, certain browsers or devices may have compatibility issues with the photo upload feature. Switching to an alternative browser or using a different device can help determine if the issue is browser-specific or device-specific.

Check Internet Connection:

A stable and reliable internet connection is crucial when uploading photos to your listing. If you're experiencing slow or intermittent internet connectivity, it can disrupt the uploading process and result in errors or failed uploads. Ensure that you have a strong internet connection before attempting to add photos to your listing.

Resize or Optimize Photos:

Large or high-resolution images may take longer to upload, especially if your internet connection is slow. Consider resizing or optimizing your photos before adding them to your listing. There are various online tools or photo editing software available that can help you resize and optimize your images for web use, reducing their file size without compromising quality.