What Do I Do If I Have Not Received My Item?

If you haven't received your item, follow these steps:

 

1. Contact the Seller:

Get in touch with the seller to discuss the status of your item. They may have more detailed shipping and tracking information that can help locate your package.

 

2. Check the Tracking Information:

If the item was shipped, use the provided tracking number to check the status of the shipment. This can often provide real-time updates on where your package is.

 

3. Contact the Carrier:

If the tracking information is unclear or if there are issues with delivery, contact the carrier directly. Provide them with the tracking number and any other relevant details to help them locate your package.

 

4. If No Response from Seller or Carrier:
If you cannot reach the seller or the carrier, or if they are unresponsive, contact your payment provider (e.g., PayPal, Stripe or Bank) to dispute the charge. They may be able to help you recover your money if the item was not delivered.

 

5. Report the Issue:
You may also report the issue to us. While we do not take responsibility for tracking items or resolving disputes, we can monitor the seller's activities on our platform.

 

6. Dispute with the Carrier:
If the package is confirmed missing, you can file a claim or dispute with the carrier. Most carriers have procedures for handling lost or undelivered packages, and they may offer compensation or further assistance.

 

Following these steps will help you address the situation and seek a resolution for your undelivered item.