How Do I Cancel an Order?

We understand that circumstances may arise where you need to cancel an order.

As Sellers on the ifndautoparts Site are independent from Us, We are unable to Cancel orders for you, however, We can guide you through how to request cancellations from sellers: 

If you need to request and order cancelation from a Seller, follow these steps:

1. Contact the Seller: Reach out to the seller as soon as possible to request the cancellation. You can use the "Contact Seller" button available on the order details page. Be sure to provide the necessary information, such as the order number and reason for cancellation.

2. Check the Seller's Cancellation Policy: Sellers may have their own cancellation policies. Review the seller's policies, if visible, or contact them directly to understand their cancellation process and any associated fees or conditions. *Pro tip: Remember, there are different legal obligations for Businesses Sellers and Private Sellers. 

3. Communicate Clearly: Clearly communicate your request to cancel the order and provide any relevant details. It's essential to maintain open communication with the seller throughout the process.

4. Refund and Resolution: If the Seller confirms the cancellation, they can initiate the refund process. The refund amount and timeframe may vary based on the seller's refund policy, and their payment provider. Be sure to follow up with the seller if you have any concerns or questions regarding the refund.

5. Keep Documentation: As a best practice, keep records of your communication with the seller regarding the cancellation. This documentation can be helpful if any issues arise later on.