Why Can't I Use My Email Address to Sign Up or Sign In?

If your email address is not being accepted when signing up or signing in to your account, try the following steps:

 

1. Check for Spelling Errors:

   Ensure there are no spelling or grammatical errors in the email address you are entering. A simple typo can prevent you from accessing your account.

2. Verify Internet Connection:

   Make sure your internet connection is stable.

3. Confirm Correct Email Address:

   If you have multiple email addresses, double-check that you are using the correct one linked to your account.

4. Reset Your Password:

   If you cannot remember your password, use the "Forgot Password" option to reset it. This may help you regain access to your account.

5. Check for Existing Accounts:

   Ensure you don't already have another account registered with the same email address. If you do, try logging in with that account.

6. Contact Support:

   If none of the above steps work, contact our support team for assistance. We are here to help you resolve any issues and regain access to your account.

 

By following these steps, you should be able to troubleshoot why your email address is not being accepted and take the necessary actions to resolve the issue.